Cancellation and Refund Policy
CANCELLATION AND REFUND POLICY
Last Updated: 14.03.2026
This Cancellation and Refund Policy has been prepared within the framework of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
1. ORDER CANCELLATION
1.1. The BUYER may request order cancellation before the order is shipped. To cancel an order, an email must be sent to amywallart.studio@gmail.com or the WhatsApp option on our contact page may be used.
1.2. Cancellation requests are not accepted for orders that have already been shipped; in this case, the BUYER may exercise the right of withdrawal.
1.3. When an order is cancelled, the payment is refunded to the BUYER through the same payment method within 14 (fourteen) days at the latest.
1.4. For payments made by credit card, the refund is reflected in the account according to the relevant bank's procedures. The refund period may vary depending on the bank.
2. RIGHT OF WITHDRAWAL AND RETURN
2.1. The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date of receiving the product without stating any reason and without paying any penalty.
2.2. For the right of withdrawal to be exercised:
- The product must be unused
- The product packaging must be unopened, untorn, or undamaged
- The product must be returned with its original protective packaging
- All accessories and documents sent with the product, if any, must be returned completely
2.3. The withdrawal notification must be made by email to amywallart.studio@gmail.com. The notification should include the order number, product name, and reason for withdrawal (optional).
3. RETURN PROCESS
3.1. After the withdrawal notification reaches the SELLER, the necessary information for the return is sent to the BUYER by email.
3.2. The BUYER is obligated to return the product to the SELLER within 10 (ten) days from the withdrawal notification.
3.3. Return shipping costs are borne by the BUYER.
3.4. After the product is inspected by the SELLER, if it is found to comply with the return conditions, the payment refund process is initiated.
3.5. The payment refund is made within 14 (fourteen) days at the latest from the receipt of the product by the SELLER, through the same payment method used by the BUYER.
4. CASES WHERE RETURNS ARE NOT ACCEPTED
Returns are not accepted in the following cases:
- If the product has been used or damaged
- If the packaging has been opened, torn, or damaged
- If the 14-day withdrawal period has expired
- Works ordered/produced upon special request of the BUYER (commission artworks)
- Products that have been personalized or customized
5. DAMAGED PRODUCT DELIVERY
5.1. If the product is found to be damaged during cargo delivery, the BUYER must have a report drawn up in the presence of the cargo officer.
5.2. Photos of the damaged product and the report must be reported by email to amywallart.studio@gmail.com within 48 hours.
5.3. For damages that occur during the shipping process, the product is replaced free of charge or a refund is issued. In this case, the return shipping cost is covered by the SELLER.
6. DEFECTIVE PRODUCTS
6.1. If the delivered product is defective (faulty, incomplete, not conforming to the description), the BUYER may exercise their rights under Law No. 6502.
6.2. In the case of a defective product, you may request repair, replacement, a price reduction proportional to the defect, or cancellation of the agreement.
7. CONTACT
For your cancellation and return requests:
- Email: amywallart.studio@gmail.com
- WhatsApp: the WhatsApp option on our contact page